Privacy Policy

Man With a Van Clapham Common Privacy Policy

This Privacy Policy explains how Man With a Van Clapham Common collects, uses, stores and protects personal data relating to our customers. It applies to all Man With a Van Clapham Common customers and prospective customers in the Clapham Common area, including individuals and businesses who contact us for quotations, make bookings, or otherwise use our services.

We are committed to protecting your privacy and handling your personal data in a fair, transparent and secure way, in accordance with the UK General Data Protection Regulation and the Data Protection Act.

Personal data we collect

We only collect personal data that is relevant to arranging, providing and managing our man and van services in the Clapham Common area. The types of personal data we may collect include:

Identification and contact details: name, address, service addresses for collection and delivery, and other contact details such as your preferred contact channel.

Booking and service information: details of the service you request, dates and times of bookings, property access information you choose to share, inventory or item descriptions, notes relevant to safe and efficient completion of the job, and records of changes or cancellations.

Payment and transaction data: details of payments made and received, amounts, dates, payment method and basic billing information. We do not retain full payment card details when processed through a compliant payment provider.

Communications data: information you provide when you contact us by phone, online form or other methods, including enquiries, feedback, reviews, and any complaints.

Technical and usage data: limited technical information when you visit our website or interact with our online services, such as IP address, device type, and basic analytics about how you access and use our site, where such data is collected.

How we collect personal data

We collect personal data directly from you when you make an enquiry, request a quote, place a booking, communicate with us, or provide feedback about our services. We may also collect data indirectly when you interact with our website or digital tools that provide usage or analytics information.

Lawful bases for processing your data

We process your personal data only when we have a lawful basis to do so. Depending on the circumstances, we rely on the following lawful bases:

Performance of a contract: to take steps at your request before entering into a contract and to provide and manage the man and van services you have booked, including scheduling, communication, and completion of the job.

Legitimate interests: to manage and grow our business, improve our services, maintain accurate records, handle enquiries and customer service, prevent fraud, and ensure the security of our operations, provided that these interests are not overridden by your rights and freedoms.

Legal obligation: to comply with legal and regulatory requirements, including tax, accounting and record-keeping obligations.

Consent: in limited situations where we ask for your clear agreement to use your data for a specific purpose, such as certain types of marketing communications. Where processing is based on consent, you may withdraw your consent at any time.

How we use your personal data

We use your personal data for the following purposes:

To provide our services: processing enquiries and quotation requests, managing bookings, planning routes, coordinating with drivers and staff, and delivering items to the agreed locations.

To communicate with you: confirming bookings, providing updates, responding to questions, sending service-related messages, and handling feedback or complaints.

To manage our business operations: record-keeping, accounting, invoicing, payment processing, internal reporting, and quality control.

To maintain safety and security: ensuring safe operations for you, our staff and your property, and taking reasonable steps to protect against fraud or misuse of our services.

To improve our services: analysing aggregated and anonymised data to understand demand patterns, service performance and customer preferences within the Clapham Common area.

To comply with law: retaining and sharing data where required by applicable laws, regulations, or lawful requests from authorities.

Data sharing and processors

We do not sell your personal data. We may share your data with trusted third parties that help us deliver our services, known as data processors, who act on our instructions and are contractually required to protect your data.

Examples of processors and third parties we may use include:

Information technology and hosting providers that store data or support our website and business systems.

Payment processors that handle card or electronic payments on our behalf.

Business support and administration services that assist with customer management, accounting, or communication tools.

Where required, professional advisers such as accountants or legal advisers, who are bound by confidentiality obligations.

We may also disclose your personal data to public authorities, regulators or law enforcement bodies when required by law or when necessary to protect our rights or the rights and safety of others.

International transfers

Where any of our processors are based outside the United Kingdom or the European Economic Area, or where data is stored on servers located abroad, we ensure that appropriate safeguards are in place. These may include adequacy decisions or standard contractual clauses, as required by applicable data protection law, to ensure a similar level of protection for your personal data.

Data retention

We keep your personal data only for as long as necessary to fulfil the purposes set out in this Privacy Policy, including to provide our services, comply with legal obligations, resolve disputes and enforce our agreements.

In general, booking and transaction records are retained for the period required by tax and accounting rules. Enquiry data and routine correspondence may be kept for a shorter period where there is no ongoing relationship or legal need to retain it.

When personal data is no longer required, we will delete it or anonymise it so that you can no longer be identified.

How we protect your data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, accidental loss, alteration or disclosure. These measures include restricted access to personal data, secure storage systems, and staff awareness of privacy and security practices.

Although we work to protect your personal data, no method of transmission or storage is completely secure. We therefore cannot guarantee absolute security, but we do take reasonable steps to reduce risks to an appropriate level.

Your data protection rights

As a customer or prospective customer of Man With a Van Clapham Common in the Clapham Common area, you have a number of rights under data protection law. These include:

Right of access: you can request confirmation as to whether we hold your personal data and ask for a copy of that data, along with information about how we use it.

Right to rectification: you can ask us to correct incomplete or inaccurate personal data that we hold about you.

Right to erasure: in certain circumstances, you can request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected and there is no legal requirement to keep it.

Right to restriction: you can request that we restrict the processing of your personal data in certain situations, such as while we verify its accuracy or assess an objection.

Right to object: you can object to our processing of your personal data where we are relying on legitimate interests, including any direct marketing activities. We will stop processing your data unless we have compelling legitimate grounds to continue or it is required for legal reasons.

Right to data portability: where processing is based on consent or on a contract and carried out by automated means, you may request that we provide your personal data in a structured, commonly used format or transfer it to another controller where technically feasible.

Right to withdraw consent: where we rely on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of processing before consent was withdrawn.

You also have the right to lodge a complaint with the relevant data protection authority if you believe your rights have been infringed or your personal data has not been handled in accordance with the law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updates will apply from the date they are published. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.

Contact and further information

If you have any questions about this Privacy Policy or how Man With a Van Clapham Common handles your personal data, or if you wish to exercise any of your data protection rights, you can contact us using the contact details provided on our website or through your usual communication channel with us.

This Privacy Policy applies to all customers and prospective customers using Man With a Van Clapham Common services within the Clapham Common area.