Terms and Conditions

Man With a Van Clapham Common Service Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Clapham Common provides removal and associated services to customers within the United Kingdom. By making a booking, accepting a quotation, or allowing our team to commence work, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, business, or organisation requesting and paying for the services.

Company means Man With a Van Clapham Common, the provider of removal and associated services.

Services means any removal, transport, loading, unloading, packing, unpacking, storage, or related services supplied by the Company.

Goods means any items, property, or belongings handled, moved, or stored by the Company on behalf of the Customer.

Service Area means the geographical areas in which the Company offers removal services, primarily within and around Clapham Common and wider London, and as otherwise agreed.

2. Scope of Services

The Company provides man and van services, including collection, transport, and delivery of Goods, as well as optional packing, unpacking and assistance with loading and unloading. Specific details of the Services to be provided, including locations, dates, times, and any special requirements, will be agreed at the time of booking.

The Company reserves the right to refuse, without liability, to transport any Goods that are illegal, hazardous, unsafe, prohibited by law, or which in the Company’s reasonable opinion may cause damage, injury, or delay.

3. Booking Process

3.1 Booking requests may be made by enquiry or through any booking method made available by the Company from time to time. A booking is not confirmed until the Customer has received explicit confirmation from the Company and, where required, has paid any applicable deposit.

3.2 The Customer must provide accurate information when requesting a quote or making a booking, including but not limited to:

Full collection and delivery addresses.

Details of property access, including floor level, lifts, parking restrictions, and distance to loading areas.

An accurate description and approximate volume or number of Goods.

Any particularly heavy, fragile, or unusual items.

Any special timing requirements or access restrictions.

3.3 The Company’s quotation is based on the information supplied by the Customer. If the information provided is incomplete or inaccurate, the Company may adjust the price, time estimate, or resources required, and may charge additional fees where appropriate.

3.4 Bookings are subject to availability. The Company reserves the right to decline any booking request at its discretion.

4. Quotations and Pricing

4.1 Unless stated otherwise, quotations are estimates based on standard access, reasonable loading and unloading times, and typical traffic conditions within the Service Area. They are not a fixed price commitment if circumstances differ from those described at the time of booking.

4.2 The Company may charge additional fees where, for example:

The volume or quantity of Goods exceeds initial estimates.

There are delays caused by the Customer, including waiting for keys, paperwork, or lack of access.

Access is difficult, requiring extra labour, equipment, or time.

Parking is restricted or unavailable, causing longer carries or parking charges.

Services are required outside of agreed hours or on public holidays.

4.3 Any parking charges, congestion or clean air zone charges, tolls, or similar costs incurred while carrying out the Services will be payable by the Customer, either included within the quotation or charged in addition where not previously known.

5. Payments and Invoices

5.1 The Customer agrees to pay all charges for the Services in accordance with the terms set out in the quotation, confirmation, or invoice.

5.2 The Company may require a deposit before confirming the booking and may require full payment prior to or on completion of the Services, depending on the nature and scale of the work.

5.3 Payment methods will be notified to the Customer during the booking process. The Company does not accept payment by cheque unless expressly agreed in advance.

5.4 For business Customers, the Company may issue an invoice with credit terms where agreed in writing. If payment is not received by the due date, the Company reserves the right to charge interest on overdue sums at the statutory rate applicable under UK law, together with any reasonable costs incurred in recovering the debt.

5.5 The Company reserves the right to suspend or refuse to perform any Services if sums due are outstanding or if payment is not made as agreed.

6. Cancellations and Changes

6.1 The Customer may cancel or amend a booking by giving notice to the Company. Any cancellation or amendment is not effective until acknowledged by the Company.

6.2 The Company may apply cancellation charges based on the amount of notice given before the agreed start time of the Services, for example:

More than 7 days notice: no cancellation charge in most cases.

Between 7 days and 48 hours notice: a reasonable percentage of the quoted price may be charged to cover lost bookings.

Less than 48 hours notice or on the day of the move: up to 100 percent of the quoted price may be charged.

Exact charges and timeframes may vary and will be confirmed to the Customer at the time of booking or in the quotation.

6.3 If the Customer needs to change the date, time, or details of the booking, the Company will use reasonable efforts to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

6.4 The Company may cancel or postpone the Services due to events beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, or other unforeseen circumstances. In such cases, the Company will aim to reschedule the Services at the earliest suitable time and will not be liable for any indirect losses resulting from the delay.

7. Customer Responsibilities

7.1 The Customer is responsible for:

Ensuring that all Goods are properly packed, secured, and labelled unless a packing service has been agreed.

Obtaining all necessary permits, permissions, and consents, including parking suspensions where required.

Ensuring access is available at collection and delivery addresses, including arranging for keys and notifying neighbours, building management, or reception where applicable.

Being present or providing an authorised representative to oversee the move, provide instructions, and sign any necessary paperwork.

7.2 The Customer must remove and secure any valuable, fragile, or personal documents such as jewellery, cash, passports, and important papers unless specific written arrangements have been made with the Company.

7.3 The Customer must not ask the Company’s staff to undertake any work that falls outside their normal scope of Services, including disconnection of gas, electrical or plumbing appliances, unless specifically agreed and subject to appropriate safeguards.

8. Excluded and Restricted Items

8.1 The Company will not carry or store any of the following without prior written agreement:

Explosive, dangerous, or hazardous materials.

Live animals or plants.

Perishable goods requiring controlled environments.

Illegal goods, stolen items, or contraband.

Waste or rubbish other than as permitted under waste regulations and agreed with the Company.

8.2 If such items are transported or stored without the Company’s knowledge, the Company will not be liable for any loss, damage, or delay arising in connection with them, and the Customer shall indemnify the Company against any resulting claims, damages, or expenses.

9. Waste Regulations and Disposal

9.1 The Company operates in accordance with applicable UK waste management regulations. The Customer must not present general household or commercial waste to the Company unless waste removal has been specifically agreed as part of the Services.

9.2 Where waste or unwanted items are to be removed, they will be transported only to authorised disposal or recycling facilities, and additional charges may apply based on the type, weight, and volume of materials.

9.3 The Customer remains responsible for ensuring that any items presented for disposal do not include hazardous or prohibited materials. If such items are discovered, the Company may refuse to handle them and may charge for any additional costs or delays incurred.

9.4 The Customer acknowledges that the Company is not a licensed hazardous waste carrier and will not remove asbestos, chemicals, medical waste, or other specialist materials.

10. Liability and Insurance

10.1 The Company will take reasonable care in handling, loading, transporting, and unloading the Customer’s Goods. However, liability is subject to the limitations and exclusions set out in these Terms and Conditions.

10.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract will be limited to a reasonable amount per item or per move, as stated in the quotation or other written communication. If no specific limit is stated, statutory or customary limits may apply.

10.3 The Company will not be liable for:

Loss or damage arising from the Customer’s failure to pack items properly, unless the Company has provided a packing service.

Damage to the internal workings of electrical or mechanical items unless there is clear external damage.

Loss or damage to items of particularly high value, including antiques, fine art, jewellery, or collectibles, unless declared and agreed in writing before the move.

Loss of profits, business interruption, loss of opportunity, or any indirect or consequential losses.

10.4 The Customer is advised to obtain appropriate insurance cover for Goods in transit or storage, especially for high-value items. The Company may, in some cases, offer or arrange cover; details will be provided on request where available.

10.5 Any loss or damage must be reported to the Company in writing as soon as reasonably practicable and in any event within a reasonable period after completion of the Services. The Customer must allow the Company an opportunity to inspect any alleged damage.

11. Access, Property and Parking

11.1 The Customer must ensure suitable access for the Company’s vehicles at both collection and delivery locations, including safe parking and clear routes to premises.

11.2 The Customer is responsible for any parking restrictions, permits, or penalties incurred where the Customer has failed to secure appropriate permissions or provide accurate information. Any such penalties may be charged to the Customer.

11.3 The Company will take reasonable care to avoid damage to property, including walls, floors, and doorways. However, the Customer should protect vulnerable surfaces and areas where necessary. The Company will not be liable for superficial damage that could reasonably occur during normal removal operations, particularly where access is restricted.

12. Delays and Events Beyond Control

12.1 The Company will not be liable for delays or failure to perform the Services due to events beyond its reasonable control, including but not limited to severe weather, traffic congestion, accidents, breakdowns, strikes, public disorder, or acts of authorities.

12.2 If such an event occurs, the Company will make reasonable efforts to minimise disruption and to complete the Services as soon as practicable. The Customer will remain responsible for paying for Services provided up to any point of suspension or termination.

13. Complaints and Dispute Resolution

13.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with the Company as soon as possible so that it can be investigated and, where appropriate, remedied.

13.2 The Company will aim to respond to complaints promptly and to work with the Customer towards a fair resolution. This may include repair, replacement, a goodwill gesture, or a partial refund, depending on the circumstances and subject to these Terms and Conditions.

14. Personal Data and Privacy

14.1 The Company will collect and process personal data only as necessary to manage bookings, provide Services, handle payments, and meet legal or regulatory obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell personal information to third parties. Data may be shared with insurers, payment providers, or subcontractors strictly for the purpose of delivering the Services or managing claims.

15. Subcontracting

15.1 The Company reserves the right to use trusted subcontractors or partner companies to deliver part or all of the Services, particularly during busy periods or for larger moves within the wider service area.

15.2 Where subcontractors are used, the Company will remain responsible for ensuring that the Services are provided in accordance with these Terms and Conditions.

16. Variation of Terms

16.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will apply to that booking, unless the Customer agrees in writing to a later version.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, the Services, or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.

By proceeding with a booking or permitting the Company to commence work, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.